TickTax Australia

Security is our top priority and protecting your privacy is what you should expect from TickTax Australia.

Our Commitment to Your Privacy

As a client of TickTax Australia, we are committed to ensuring the privacy of your information and we understand how important the privacy of you personal information is to you. With the introduction of the amendments to the Privacy Act 1988, we have appointed a Privacy Officer who will ensure our policies are adhered to.

You can be assured as a client of TickTax Australia that we will make every reasonable effort to protect and keep confidential any information you provide to us. We will not sell or release your name or information to any outside organisations except as stated below.

The following statement addresses the relevant privacy policies TickTax Australia has in place to protect your personal information, whether it was gained via mail, e-mail, fax, telephone, our website or a visit to an office. If you have any question relating to this privacy statement, please do not hesitate to contact us.

Why do we collect Personal Information?

Our primary objective in collecting personal information from you is to provide you with the most efficient service making your TickTax experience easier and quicker. 

Responsible Use of Information

 With your consent, we may use your contact/personal details to send you information about our company and services that we feel may be of interest to you, and to contact you from time to time to obtain your feedback about our products and services. We may disclose personal information to third parties when we contract out some functions and activities or for audit purposes to ensure the integrity of our accounting systems.

We will not use your personal information for any purpose that is not related to the products or services we provide to you or for any purpose for which you would not reasonably expect us to use the information. However, your information may be used to enable TickTax Australia to offer you other products and services that will enhance our relationship with you. It is your decision whether you wish us to provide this service to you. We may release information about you where there is a duty to the public to disclose that information, where we are required or authorised by law or where the interest of TickTax Australia require disclosure.

We reserve the right, unless specifically advised otherwise, to send you further information on TickTax products and services.

Information Requested by another Organisation

Your information will be used to complete your taxation return and we only share this information with authorised Government bodies such as the Australian Taxation Office or ASIC.
Your personal information will be treated with respect and will not be disclosed to any other individual or organisation without your express consent.

Quality of Personal Information:

Our priority is to ensure that your personal information is accurate, complete and current. To assist us with this, please advise us if any of the details, you have provided change. Further, if you believe that the information we have about you is not accurate, complete or up-to-date, please contact us and we will take all reasonable steps to correct the information.

Contact Information: 

If you have any questions about this privacy statement, or your dealings with TickTax Australia, you can contact us.

Financial Information: 

All financial information collected on our site will remain confidential and will never be disclosed to any non-affiliated companies except as required by law. Financial information includes information such as credit card numbers and bank account information. We may store such information on our secure servers to expedite processing of certain services and products we provide to you.

Identifying and Contact Information: 

From time to time, you may be asked to provide certain Identifying and Contact Information, such as your name, e-mail address, mailing address, telephone number, user name, and demographic information. This information is used to verify your identity, determine your eligibility for special programs or services we may offer and complete transactions. At times, it will be necessary to use your Contact Information to communicate with you concerning administrative matters, responding to your requests and notifying you of the status of your transactions, even though you have requested to not receive information from us in our Opt-In/Out section. However, we will never disclose Identifying and Contact Information to third parties without your consent except as required by law.

Security information: 

Your ticktax.com.au account information is password-protected so that you, and only you, will have access to this information. You may update your account information by entering your user name/email address and password to gain access to your account. We strongly recommend that you do not share your user name and password with anyone. TickTax Australia will never ask you for your user name or password via unsolicited phone call or e-mail. Do not forget to sign out of your ticktax.com.au account and close your browser window when you have completed your work. This is to prevent others from accessing your account if you share a computer with someone else or are using a computer in a public place.

Tax Related Information

When you prepare or file a tax return with us, the information contained in your tax return will be treated with extreme care and confidence. From time to time, we may ask your permission to share certain information contained in your tax return, such as home ownership queries, with our affiliates and business partners in order to better serve you. However, we will never disclose any tax return information without your consent except as required by law.

Third Parties: 

Our site may link to other sites in order to provide you with all of the tax and financial services you might need. We will never disclose Identifying and Contact information without your consent. When using our site, visitors may travel to third party sites seamlessly and not realize that they have done so. TickTax Australia is not responsible for the privacy policies or the content of third parties, but will insist that third parties post and maintain their privacy policies.

Your Information: 

From time to time, you may be asked to submit information in order for us to better serve you. How we handle such information depends upon the nature of such information. Our policy with respect to different types of information is set forth below.

Your IP address: 

We use your IP address to help diagnose problems with our server and to administer our Web site. Your IP address is used to help identify you and to gather broad demographic information.